Standard Terms and Conditions

GAP LIGHTING LTD does not and will not hold personal information in respect of individuals using our website or mobile application (GAP LIGHT / GAP LIGHT V2).

All goods remain the property of GAP LIGHTING Limited until paid for in full, however, the customer will be responsible for the goods until title passes to the customer on payment of all sums due on the customer’s account.

All orders are accepted subject to our standard conditions of sale as herein printed unless expressly accepted in writing by the Company GAP LIGHTING Limited. Any qualifications of these conditions in a customer’s own form must be deemed to be, and will be treated as, inapplicable and by placing an order, customers are deemed to have accepted these conditions.

All orders received by the company will be executed subject to the prices ruling at the date of dispatch, and any price list published or not, shall not affect the right of the Company to charge for goods in accordance with this clause, save that the company will attempt to contact the customer if there is a material change in prices before proceeding with the order. Verbal quotations shall be affected by these conditions whilst written quotations will be valid for 14 days from the date of the quotation.

Payment is strictly 30 days from the end of the month of invoice subject to a credit account application approval. Buyers without a credit account will be required to pay in full by credit/debit card before any order is processed.
The Company will accept payment by cheque drawn on a UK bank account, BACS transfer or credit/debit card.
Should it be necessary for the Company to institute formal proceedings to recover unpaid accounts, then the customer will be responsible for all collection and recovery costs incurred by the Company including all court costs and legal fees. The Company reserves the right to charge 2% interest on all overdue accounts.

GAP LIGHTING has a no minimum order value policy, however, orders under £150.00 net of VAT will be subject to a carriage charge of £10.00 plus VAT for standard UK deliveries. Additional charges may be incurred for Northern Ireland, the Highlands and Islands.

For guaranteed next day deliveries our cut off time is 3pm. This is subject to variation to changes in product availability and increase in trade.
Earlier deliveries are available upon request:
Pre 10:30am – £30.00
Pre 12pm – £20.00

All Offshore and International orders are subject to minimum order values as follows:
Channel Islands and International (excluding Europe) £250.00
Northern Ireland £250.00
Europe €250.00

Many of our customers in the South East choose to collect from our head office as we are centrally located and with easy access from the M25 for collection.
For all collections we would advise you to check if the order is complete before arranging pick up.

Bespoke LED strip is non-returnable.
All goods should be tested on site before installation.
Faulty goods within the warranty period will be replaced. Goods damaged during installation do not qualify as faulty.
GAP LIGHTING LTD will not incur any on-site costs, electrician / contractor costs, installation costs, or costs for equipment hire.

Delivery of display boards are subject to availability. An estimated time of delivery will be given when order is raised. Customers can then choose to either collect or we will send out on a pallet.

GAP LIGHTING Ltd shall be entitled to suspend account facilities and hold delivery of orders if the customer is in breach of any of the terms and conditions stated or (in the absolute opinion of GAP Lighting) is likely to breach any terms and conditions contained herein.

The Company will not be held responsible for any costs incurred under liability clauses by installers of the Company’s products in the event of an appointed purchaser failing to comply with the Company’s terms of payment resulting in a suspension of deliveries until such default is remedied.

The Company will not be liable for any loss by the purchaser, installer or user, where the Company is prevented from carrying out its obligation to supply, as a result of any cause beyond the reasonable control of the Company, including any consequential loss or loss of profit of either the customer or their customer.

Shortages or damages in transit must be notified to the Company in writing within 24 hours of delivery.
No claims for loss or damages will be accepted by the Company after this time unless such notification would be deemed to be unreasonable in the sole opinion of the Company.

GAP LIGHTING offer a 12-month warranty on all our products commencing from the date of purchase. We offer a 3 year & 5 year warranty on all products carrying the symbol subject to normal use only and not to be used continuously. We will endeavour to replace or repair any faulty parts for the same or similar.

All returns require a Returns Order Number which can be obtained from request. All returns are the responsibility of the customer and the Company cannot take any responsibility for lost goods or any damage caused to goods whilst in transit.

Unsold goods must be returned within 12 months of the purchase order providing they are in perfect resaleable condition, and will be subject to either a 2-for-1 compensating order or a handling charge of 25% which will be deducted from any credit issued.

Please note: All 2-for-1 compensating orders must be for stock items only and cannot be used against project or special orders.

All returns will be tested in full, and products found defective in workmanship or materials will be replaced.
Subject to this, all express or implied warranties or conditions are excluded, and responsibility will not be accepted for loss or damage, consequential or other, howsoever caused.

The company will replace or refund faulty products within the guarantee period, but will not be liable for any consequential losses such as travel or installation costs.

GAP LIGHTING recommends that all our products are installed by a suitably qualified person. The Company will not be liable in any way for any losses incurred due to the incorrect or difficult installation of any products supplied by the Company.

All illustrations and information provided are for guidance only and are subject to variation due to changes in production processes. The Company cannot guarantee that the goods supplied will be exactly as illustrated or detailed in the descriptive literature.
However, customers will be notified of any material changes affecting products ordered.

All lighting designs and illustrations provided are suggestions and recommendations only.
All such designs and illustrations are supplied in good faith and shall be approximate only and shall not (unless specifically agreed by GAP Lighting in writing) be guaranteed to be accurate. All such matters should be checked by the customer for accuracy and suitability and GAP Lighting accepts no responsibility or liability whatsoever.

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